Google had a really visible bug in the last one week, where the number of reviews shown on the Google business profile was showing less reviews than that. In short, the Google reviews were not added accurately, but no reviews were actually done from the business list.
It is said that Google has posted an update that it has solved the wholesale of issues, but there may still be something that has not been fully restored yet. The counting of the remaining reviews should be decided within the coming days, Google said.
What Google said. Google to Victoria Crol Posted Saying an updated statement in the forums last night:
Most affected profiles now display accurate ratings and reviews. However, when we have made significant progress, some profiles may still experience a temporary low count. These profiles should be cured up to the pre-east level in the next few days. No review was unpublished due to this issue. If the count of your review does not return to that level before this issue in the next few days, please contact the support.
What To Do Next. If you notice that your review is not calculated is not normal, but is on Tuesday of next week, it may be time to reach support. Can reach you Support hereContact us either in the stage or in the footer of that page.
More information. On Friday, I reported on this issue Search engine round tableDo not know if it was a bug or a feature. I saw that dozens and dozens of complaints popping in threads Google Business Profile Forum From the concerned small businesses and local SEOs. Google started Rolling out a fix out This is the last Tuesday for this issue.
Many businesses were worried that his hard work was reviewed forever. But this was just a review count issue and the review was still showing on his profile.
Why do we care? Review is an important part of your businesses online reputation and you may not get a trip or phone call, or not. Therefore it is important to do positive reviews.
Losing those reviews created a lot of anxiety and stress for small businesses and local SEOs that serve them.
Google has fixed most of them and will continue to work to restore the rest by the weekend.