To boost the customer experience on your site and stimulate your sales, do not underestimate the power of the online cat! This friendly window that opens, inviting your visitors to engage the conversation or to ask for help instantly is much appreciated by Internet users. It is not only an effective means of communication, it is a real sales catalyst.
Not only do you offer an exceptional customer experience, but you also save time and money. The cat is the rapid and modern solution, surpassing e-mail exchanges and telephone conversations.
Now you are wondering: “How can I integrate this nugget on my site?”. Look no further, because we have found the 10 best tools for you that will transform your site into a real interaction machine!
The tools of this article were selected by our team and are not sponsored. Discover how Sponsor your tool.
1. Crisp Sponsored
Crispa French company, offers simple, light and intuitive chat software allowing you to be installed on any website. With its very fast loading time, the tool is immediately available to start conversation with visitors to your website.
Cat software is distinguished by features that few of its competitors offer:
- THE Real -time screen sharingto guide your user when he is on your site
- The audio or video call from the cat interface, to humanize your customer support experience
- Real -time translation to create international support, in more than 50 languages.
Much more than a cat tool, CRISP also allows you to create chatbots nourished with artificial intelligence to compensate for the moments when your teams are not available.
All this, without any technical skills.
2. Olark
Olark Allows you to easily integrate a cat tool on your entire site or only on a dedicated page to better target your prospects. The design is fully customizable to integrate properly into your graphic charter.
To ensure better follow -up of your contacts, it is possible to integrate this module with your CRM software (Salesforce, Zendesk, SugarcRM, etc.).
3. Iadvize
The tool iadvize describes itself as a “real -time commitment platform”.
It allows you to install a chat module, but also offers other features to encourage visitors to contact you like the call-to-click which allows them to reach you on the phone or the click-to-video which launches a videoconference .
4. Livechat
Easy to install and use, Livechat Allows you to personalize the module and integrate with several other tools such as Mailchimp, WordPress, Salesforce or Dropbox.
A detailed analysis is carried out in real time, thus helping you to visualize the engagement rate of your support by cat and its fallout on your sales each month.
5. Zendesk
In a very refined interface, Zendesk Invites Internet users to communicate with your business in a friendly way, in order to answer their questions.
The tool analyzes the behavior of the visitor and then decides to display this window when it shows a real interest in your products or services (long navigation, several clicks on your links, etc.). A dashboard will help you follow interactions in real time and to sort priority conversations.
6. Userlike by Lime
Userlike has already conquered international renowned companies such as Villeroy & Bosch, Harvard University, Sage software or the Tui agency.
This SaaS solution allows you to easily manage several teams attached to your customer service. Each chat session is reported in order to easily follow the success of communication and repercussions on the conversion rate.
7. Kayako
Really complete, Kayako is more than just a cat support. It offers a real environment for customer service by making it possible to create support tickets, to follow the progress of conversations and even to build response scenarios.
In addition, the tool displays real -time engagement and regularly offers reports on the efficiency of your cat support.
8. Whoson
With Whosonhire your customers live on your website.
The tool allows you to follow your visitors and analyze their behavior, in order to target those that interest you most according to your criteria before contacting them by chat.
9. Tawk.to
Tawk.to is one of the most complete live cat solutions.
With its many widgets and its emojis collection, your instant discussions with your customers have never been so personalized. Add to that standardized responses and automated chat triggers, and you get a very good 100 % free tool.
10. Pure cat
Pure cat describes itself as a “machine to generate sales” for your website.
And it is clear that this solution offers everything necessary to conclude sales: in addition to the chat, you will find a complete analytics function as well as an integrated CRM to manage your contacts and your customer data.
To take advantage of these advanced functions, however, it will be necessary to turn to the paid version from $ 19 per month.
Which cat support to choose and how to install it?
By choosing from one of these 10 tools, you can better meet the needs of your visitors and significantly increase the conversion rate on your website. Opt for the software that best suits your needs.
To choose it, look at the price and the available features. Are you looking for a tool that responds to a single problem or do you want to integrate it more overall into your CRM?
If you need help in the choice or installation of these chat modules, do not hesitate to Call on a freelance on Codeur.com !
And if you want to go even further and automate part of your customer relationship, also discover the new trend in chatbots with 8 tools to create your automated cat yourself.